Have you ever looked at your monthly merchant account statement and wondered where all those extra charges came from? As a business owner, you’re probably focused on providing great products and services to your customers, not scrutinizing pages of fine print from your credit card processor. But those pesky merchant account fees can really add up over time and cut into your profit margins. The good news is with a little understanding of how these fees work, you can make some simple changes to significantly reduce what you’re paying each month. This article will break down the common types of merchant account fees, explain how they’re calculated, and provide some actionable tips to start saving your business money today. By the time you’ve finished reading, you’ll feel empowered to call up your processor and renegotiate a lower rate. Ready to put some extra cashback in your pocket? Let’s dive in.
What Are Merchant Account Fees?
Merchant account fees are the charges assessed by your payment processor and bank for processing customer payments. These fees typically include:
- Interchange fees: Charges from the card networks (Visa, Mastercard, etc.) for processing credit and debit card payments. These make up the bulk of your fees and are a percentage of each transaction amount, usually 1-2%.
- Authorization fees: Charges for approving each transaction. Usually, a flat fee is around $0.10 to $0.30 per transaction.
- Statement fees: The cost to provide you monthly statements detailing your transactions, charges, and fees. Typically a flat monthly fee of $10 to $20.
- PCI compliance fees: Charges for meeting payment card industry data security standards. Either a flat annual fee of $100-$500 or a monthly fee of around $5-$20.
- Chargeback fees: Charges per disputed transaction, around $15 to $30 each. Chargebacks can really add up, so work to minimize them!
- Termination fees: Charges for closing your account, often $200-$500. Make sure you understand your account’s terms to avoid early termination fees.
The good news is there are several ways to reduce your fees. Negotiate the best rates when opening your account. Process more transactions to qualify for lower interchange rates. Use a payment gateway to reduce authorization fees. And follow best practices to minimize chargebacks.
With some effort, you can lower your fees and boost your bottom line. Understanding your merchant account fees is the first step to savings.
Transaction Fees – Understanding the Different Types
As a merchant, you’ll encounter various fees for processing customer payments. Understanding the different types of transaction fees will help you find ways to minimize costs.
– Interchange fees
Interchange fees are charged by card issuers like Visa and Mastercard for processing transactions. They make up the bulk of your fees. Visa and Mastercard set interchange rates based on things like:
- Card type ( rewards cards have higher fees than debit cards)
- Transaction method ( e-commerce and card-not-present fees tend to be higher than card-present fees for in-person payments)
- Business category (some industries like gambling or education have specialized interchange rates)
You can’t control interchange fees directly but you can choose a processor with competitive rates and a pricing model that benefits your business model.
Assessment fees are charged in addition to interchange fees. They go directly to payment networks like Visa and Mastercard to fund their operations. These fees typically range from 0.10% to 0.15% per transaction.
Processing fees are charged by your merchant services provider for facilitating payments. This includes authorizing, capturing, and settling transactions as well as providing statements, compliance, and other services. Processing fees usually include:
- A monthly fee for your merchant account
- Per-transaction fees based on things like transaction method or ticket size
- Chargeback and retrieval fees if you receive requests for documentation or refunds
You can often negotiate lower processing fees by getting multiple bids from providers or opting for an interchange-plus pricing model where you pay a small markup over the interchange. With the right provider and pricing structure, you can significantly reduce your transaction fees over time.
Monthly and Annual Fees to Watch Out For
Watch out for the monthly and annual fees charged by your merchant account provider. These are in addition to the per-transaction fees and can really add to your overall costs if you’re not careful.
-Monthly Statement Fee
This fee covers the cost of providing you with a monthly statement of all your transactions and fees. It’s typically $10 to $20 per month. Ask if e-statements are available instead, which are usually free. If not, make sure you’re actually receiving and reviewing the statements each month to ensure there are no errors or unauthorized charges.
Some providers charge an annual fee just to maintain your account. This can be $100-$500 per year. Unless they’re offering valuable services or account extras to justify the cost, an annual fee is unnecessary. Shop around at different providers to avoid paying this if possible.
-PCI Compliance Fee
To ensure security compliance, merchants accepting credit cards must pay an annual PCI DSS fee, usually $100-$300 per year. Some providers bundle this fee into their monthly/annual fees, while others charge it separately. If charged separately, you have more visibility into the total fees, but bundling it may save you a bit overall.
-Early Termination Fee
If you sign a long-term contract with a merchant account provider, there may be hefty penalties for canceling early, often several hundred dollars. Be very careful about signing multi-year contracts unless absolutely necessary. Month-to-month or short-term (1 year or less) contracts give you much more flexibility to change providers if needed to reduce costs or improve service.
The most effective way to minimize merchant account fees is simply to shop around at different providers to compare their full range of fees. Look for those with no or low monthly/annual fees, no long-term contracts, and competitive per-transaction rates. Every dollar you can save on fixed fees is money that stays in your pocket.
Tips for Negotiating the Best Merchant Account Rates
Negotiating the rates for your best merchant account fees can save your business thousands of dollars each year. Here are some tips to get the lowest rates possible:
-Compare Multiple Providers
Shop around at different credit card processors to compare their rates and fees. Some providers are more transparent about additional charges beyond the base rates. Get written quotes from at least three providers so you can evaluate them side by side.
-Ask About Interchange Plus Pricing
Interchange plus pricing passes through the interchange fees charged by credit card companies like Visa and Mastercard at cost. The processor then charges a small markup for their services. This pricing model is often lower cost than a tiered pricing structure. Inquire if the provider offers interchange plus pricing.
-Question Additional Fees
Beyond just the percentage charged per transaction, merchant account providers often tack on additional charges like monthly minimums, PCI compliance fees, gateway fees, and more. Ask the provider for a full schedule of any additional charges you may incur to avoid surprises on your bill.
-Negotiate the Best Deal
Once you determine a preferred provider, negotiate the lowest rates and fees possible. Explain that you have lower quotes from competitors and would like them to match or beat those offers. Be willing to walk away if you can’t get satisfactory terms. Often, providers will lower their rates to win your business.
-Ask About Introductory Offers
Many merchant account providers offer reduced introductory rates and fees for the first few months. While these can be appealing, make sure you understand what the ongoing rates will be after the intro period ends. Lock in the lowest rates you can for the long term.
With time and persistence, you can negotiate a competitive merchant account deal that won’t break the bank. Keep these tips in mind, do your homework, and don’t be afraid to push for the best offer. Your business’s bottom line will thank you.
Risks that influence interchange rates
The risks associated with a merchant account directly impact the interchange rates you pay. Some factors outside of your control can influence your rates, but focusing on what you can control can help minimize costs.
-Credit Card Type
The card type used for a transaction affects the interchange rate. Rewards cards like Visa Signature and World Mastercard typically have higher rates since the issuing bank factors in the cost of the rewards program. Commercial cards also often have higher interchange, as do premium cards aimed at affluent customers. While you can’t control what cards your customers use, you can choose not to accept certain high-cost card types if the fees cut too deeply into your profits.
The industry you’re in also impacts your interchange rates. Industries perceived as “high risk,” such as travel, telemarketing, and gambling, pay higher fees due to a greater chance of chargebacks and fraud. If your business is in a high-risk category, focus on reducing chargebacks and verifying customer identities to lower your risk profile over time.
Small ticket transactions under $10 often have higher interchange rates as a percentage of the total sale. The flat transaction fee becomes a larger portion of the overall cost for the card issuer, so they charge a higher percentage. If you have a lot of small transactions, setting a minimum purchase amount is one way to offset some of the fees. For larger sales, rates are usually a smaller percentage of the total, but the flat per-transaction fee is still charged.
Excessive chargebacks signal to card issuers that your business may be high risk, so they increase your interchange rates. Carefully verifying customers, providing quality products and services, and having a fair return policy are the best ways to keep chargebacks low and interchange rates reasonable. Staying vigilant and addressing any problems quickly can help turn the tide if your chargeback ratio starts creeping up.
So there you have it, everything you need to know to understand merchant account fees and keep more of your hard-earned money in your pocket. Remember, shop around at different processors to get the best rates for your business. Negotiate the fees, especially if you have a good processing history. Ask about interchange-plus pricing models which can save you money. Keep a close eye on your monthly statements to catch any errors or rate increases. And if a rep promises the moon, get it in writing. By understanding how these fees work and advocating for yourself, you’ll minimize the costs of accepting credit cards and maximize your profits. Keep hustling!