How To Claim Insurance For Car Dent & Scratches

Imagine after wrapping up a long day on the job, all you want to do is head home and unwind. But as you approach your vehicle, you spot a disheartening sight, a big dent and several scratches ruining your car’s otherwise flawless exterior. The sinking feeling in your stomach intensifies when you realize that your car’s appearance has been compromised, and you are left to wonder how to navigate the process of claiming insurance for the damage. But fear not because car insurance policies typically cover such incidents, and the claim process can be relatively hassle-free, as long as you’re equipped with the right knowledge and guidance. Therefore, in this thorough guide, we’ll delve into the nitty-gritty of claiming insurance for car dents and scratches, helping you grasp the steps involved, the factors to weigh, and the potential obstacles to sidestep. So, let’s dive right in.


Documents Required for the Claim Settlement Process

Before delving into the claim procedure, it’s crucial to assemble and organize the required documents. These papers will serve as evidence and simplify the settlement process:

  • First Information Report (FIR): In the event of an accident, an FIR is of utmost importance. Your claim might be denied if the FIR isn’t registered and submitted to the insurance company.
  • Information about the Vehicle: Provide the insurer with the vehicle’s Registration Certificate and the original keys.
  • Policy Documentation: Keep your policy document readily available to access the essential details needed to advance with the claim settlement process.
  • Claim Form: Complete and sign the claim form supplied by your insurance provider.
  • Driver’s License: Present a copy of the driver’s license. If you are the policyholder and were operating the vehicle during the accident, submit a duplicate of your driver’s license.
  • Additional Documents: These might encompass a No Objection Certificate from the lender or bank in instances of an ongoing loan, RTO documents, and a No Trace Report for theft cases from the police department.

Car Dent & Scratches Insurance Claim Process

Here’s a step-by-step guide to filing a claim for car dent and scratches insurance, complete with practical examples and additional details to make the process more straightforward and easy to understand.

  1. Register the car dent insurance claim

As soon as your car sustains damage, notify your insurance provider. Prompt registration ensures that you receive the maximum benefits from your policy. For instance, let’s say you accidentally backed your car into a pole in a parking lot, leaving a sizable dent. You can register a claim online by providing the necessary information, such as your insurance policy number, driver’s license details, and a copy of the police report if it was a major accident. Also, mention if there was any third-party damage, like if you dented another car in the process.

  1. Receive the claim registration number

Once you’ve submitted your claim, the insurance company will provide you with a unique claim intimation number. Keep this number handy, as you’ll need it for all future communication regarding your claim process and settlement. For example, if you need to inquire about the status of your claim or provide additional information, you’ll use this claim number to reference your case.

  1. Insurer’s inspection

After registering your claim, an insurance surveyor will inspect the dent on your vehicle. Avoid tampering with the damage or moving any parts until the inspection is complete. The surveyor will take photos and videos to document the damage, so it’s essential to provide an accurate account of the accident and explain how the dent or scratch occurred. For instance, if your car was scratched by a shopping cart at the grocery store, recount the details and circumstances to the surveyor for a better understanding of the incident.

  1. Garage appointment

Once the surveyor has completed their report, your insurer will advise you to take your vehicle to a garage for repairs. You can choose a garage from the insurer’s network or select one of your preferences. Opting for a network garage comes with the benefit of cashless repairs, as the insurer will cover the charges directly. For example, if your policy covers 2000 rupees worth of dent repairs, and the network garage charges 1500 rupees, you won’t have to pay out-of-pocket. However, if you choose a garage outside the insurer’s network, you can still utilize your car dent insurance and submit the repair bills for reimbursement.

  1. Get the claim settled

Once the repair work is finished, the insurance company will verify the documents and assess the quality of the repairs. The claim will be settled either by directly paying the network garage or reimbursing you for the costs incurred at a non-network garage. Remember to retain all relevant paperwork and receipts, as they will be crucial in ensuring a smooth settlement process.


In conclusion, dealing with car dents and scratches can be a frustrating experience, but understanding the insurance claim process and knowing the necessary steps to take can ease your worries. By following this comprehensive guide, you can tackle any unforeseen car dent or scratch incident with confidence and peace of mind, ultimately safeguarding your valuable investment and maintaining your vehicle’s pristine appearance.